Dear Commissioners:
Don't prevent states from fixing my cell phone problems. I
am writing to oppose CG Docket No. 04-208 and WT Docket No.
05-194, which will unjustly take away the authority of
states to tackle problems with cell phone service,
including abusive cancellation penalties. Worse, the
proposal will put in place a weak set of cell phone
company-endorsed rules that offer no improvements in
service or enforcement.
It's time to adopt policies that force cell phone companies
to improve the level of service they provide to consumers.
It's time to be honest with the customers. If you have a
good product that is priced right, why do you have to hide
and mislead. Be upfront and see all the customers you
get...or am I naive???
Although CG Docket No. 04-208 purports to address consumer
frustration with confusing cell phone bills, hidden fees
and misleading advertising, the proposal does little for
consumers. In the name of helping us, the agency is
proposing to block states from passing their own
pro-consumer laws. As bad, WT Docket No. 05-194 would bar
state courts from enforcing state law when it comes to
unfair and abusive cell phone contracts. That's going too
far.
States are responding to consumer complaints. Don't stop
them! And don't give in to adopting weak, industry-drafted
rules in their place. The FCC should stand up to the cell
phone industry, and respect states rights and strong
consumer protections.
Sincerely,
Marsha Thomas